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Terms Conditions That Apply to Your o00 Account

These terms set out what you agree to when you open and use an o00 account — covering everything from how your wallet is managed to how disputes are handled.

Account eligibility rulesWallet & payment conductDispute resolution processAccount suspension termsTouch 'n Go eWallet, Boost, GrabPay scope

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HOW WE HANDLE THIS

Account Security, Data and Your Rights

Our approach to these terms is straightforward: clear rules, documented handling, and a defined path for you to raise concerns or request changes. Here is how each area works in practice.

Account Security

Your account is protected by OTP verification at login. Any unauthorised access must be reported immediately through live chat so we can freeze the account and begin a review.

Data Retention

Transaction records — including wallet activity via Touch 'n Go eWallet, Boost, or GrabPay — are retained as required by applicable rules and used only for account and dispute purposes.

Cookie & Session Handling

We use session cookies to keep you logged in across devices. Closing your browser ends the session; you can also manage cookie preferences from the footer of any o00 page.

Requesting Account Changes

To update personal details, request account closure, or ask what data we hold, submit a request via Account Settings or contact support directly with your registered email address.

CONTACT OUR TEAM

Reach Us About These Terms

If anything in these terms is unclear, or you want to raise a concern about how a rule applies to your account, we have three ways to get in touch. Give us a specific account detail when you write — it speeds up every response.

What These Terms Actually Cover

o00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on o00, you confirm you have read and accepted these terms in full. They apply to every session, every deposit you make through Touch 'n Go eWallet, Boost, or GrabPay, and every withdrawal request you submit. We reserve the right to update

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these terms at any time — when we do, the revised version becomes effective immediately upon posting. Continued use of your account after a change means you accept the updated terms. If you disagree with any revision, the right course is to stop using the account
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and contact support to close it. These terms are governed by applicable jurisdiction and are available only where local law permits. Transactions processed via DuitNow, FPX, or Maybank2u are also subject to the specific transfer conditions set by those payment rails. We do not accept liability
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for delays caused by third-party payment processors outside our direct control. Account activity — including bets placed, wallets linked, and sessions logged — is recorded and may be reviewed if a dispute arises. You are responsible for keeping your login credentials secure; any activity under your
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account is treated as authorised by you unless you report a breach immediately.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About These Terms, Answered

These are the questions we get most often about how our terms apply. If yours is not here, live chat or email will get you a direct answer.

Yes, we update our terms when needed. The revised version goes live immediately upon posting. We aim to flag significant changes via an in-account notification, but checking this page periodically is your responsibility.

If your account is suspended under these terms, your wallet balance is frozen pending review. Once a decision is made, we will communicate the outcome and any available next steps through your registered email.

Yes. All deposits — whether via Touch 'n Go eWallet, Boost, GrabPay, FPX, or DuitNow — fall under these terms. Third-party payment rail conditions also apply alongside ours.

Account access depends on local law and is available only where permitted. If you are in a region where access is allowed under local law, your account works the same way regardless of where in Malaysia you are.

Raise a dispute through the Help ticket in Account Settings or via live chat. Provide your account ID, transaction reference, and a short description — we log every ticket and respond with findings on record.

You can request a summary of what personal data we hold by submitting a written request via the support email listed in your account dashboard. We will respond within a reasonable timeframe as required by applicable rules.

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