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The Rules That Govern Your o00 Account

Everything you do on o00 — from opening your account to funding it via Touch 'n Go eWallet, Boost, or GrabPay — sits within a defined legal framework. Access and eligibility depend on your local law and are available only where local law permits.

Jurisdiction-conditional accessAccount terms apply on registrationData handled under privacy policyTouch 'n Go eWallet · Boost · GrabPay

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ACCOUNT STANDARDS

How We Handle Data, Security and Your Rights

Your account security and the way we hold your data are not afterthoughts — they are built into how o00 operates. Here is what that looks like in practice across four areas that matter most to account holders.

Data Handling We collect only what is needed to operate your account — name, contact details and transaction records. We do not sell your data to third parties. Retention follows applicable legal periods.

Cookie Policy Cookies on o00 are used for session management and account continuity across devices. You can adjust cookie preferences in your browser settings at any time without losing your account access.

Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can lock the account within the same session.

Requesting Changes To update personal details, request a data copy, or ask for account closure, submit your request via the email route in your account settings. We verify identity before processing any such request.

What Our Legal Terms Actually Cover

o00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you agree to the terms set out at the point of registration — these govern how your account is opened, how deposits and withdrawals are processed, and how disputes are handled. Deposits made via Touch 'n Go eWallet, Boost,

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or GrabPay are each subject to the respective payment provider's own terms alongside ours, so it is worth reviewing those separately. Eligibility is not universal. Access to o00 depends entirely on whether using an online gaming platform is lawful in your jurisdiction. We do not operate
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in regions where such access is prohibited, and it is your responsibility to confirm your local legal position before opening an account. Players in Kuantan or anywhere else in Malaysia should check this before proceeding. Our terms may be updated when regulatory or operational requirements change.
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When that happens, we post the revised version here and the updated terms take effect immediately on publication. Continuing to use your account after an update is treated as acceptance. If any part of the terms is unclear, reach us through live chat or our support
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contact before continuing — do not assume.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you need to raise a legal concern, request account data, or ask about how a specific term applies to your situation, there are three direct ways to reach our team. We do not handle legal queries through social channels — use the routes below to get a proper response.

Live Chat Reach us directly through the live chat button in your account. Responses cover account terms, data queries and policy questions for your specific situation.

Email Support Send a written account or legal query to our support address listed inside your account settings. Written queries create a documented thread we can reference.

Account Help Centre The Help Centre inside your account covers common policy topics — account verification steps, withdrawal holds, and data-request procedures — before escalation is needed.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights and how our legal framework applies to accounts in Malaysia. If yours is not here, live chat is the fastest route.

Access depends on whether online gaming is lawful where you are. It is available only where local law permits — confirm your legal position before opening or continuing to use an account.

They apply from the moment you complete account registration. Continuing to use the account after any terms update is treated as acceptance of the revised version.

We hold account registration data, transaction records and session logs for the period required by applicable law. We do not retain data beyond what is operationally or legally necessary.

Send a written request via the email support address in your account settings. We verify your identity first, then process the request within the timeframe our policy specifies.

Yes — each payment provider carries its own terms. Your Touch 'n Go eWallet, Boost or GrabPay transaction is governed by both our terms and the respective provider's own user agreement.

Updated terms are published here immediately on change. If you disagree with an update, stop using the account and contact us before the updated terms take full effect.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Rules That Govern Your o00 Account

How We Handle Data, Security and Your Rights

How to Reach Us on Legal or Policy Matters

Answers to Common Legal and Policy Questions

01 Is o00 available to me under Malaysian law?

02 When do the terms and conditions apply to my account?

03 What data does o00 hold on me and for how long?

04 How do I request a copy of my account data?

05 Does paying via Touch 'n Go eWallet or Boost add extra legal terms?

06 What happens to my account if the legal terms change?

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